Ciaran Lee

Resolution rate for @Fin_ai normally increases ~1% per month. Generally you would expect increases to get harder over time as the res rate gets higher. Cool to see it accelerate - the past two months each increased by 3% :)

Most Euro nations now peddle this kind of speech/thought crime bullshit, while AFAIK largely ignoring the actually bad crimes which result in the inconvenient speech. It's so dystopian. I'm not sure how it will end.

Another entry to the Fin AI blog - this time a deep dive on getting LLM inference times down in production, to investigate putting reasoning models in latency critical tasks. There's a lot you can do to get inference time down, compared to a naive approach. Link below!

New @ProgressIreland paper out today! Ireland can close its 300k-home gap but only if we tackle the three problems simultaneously: Cut construction costs, free up land supply, and speed up planning👇

@Fin_ai is the future of customer support. With the right knowledge base, it responds better than any human, is available on demand, and never spills coffee on its keyboard. @intercom

So few Irish people are capable/willing to engage with reality on issues like this. Most seem to prefer high minded but impractical positions that can't work, like "higher standards are better", and to blame the failure on evil capitalists. It's a general pattern here.

Very smart Irish politicians chose the opposite strategy - widening rent controls! Can’t wait to see how it works out. Perhaps they’ll beat these achievements?

I'm so excited by this trend! Have seen PRs fly from Design and PM - no long feedback loops, just people spotting issues and fixing them. Previously, a designer might notice a small UI detail, raise it, get told to file it on GitHub, and then it would just sit in the backlog,…

Today we’re launching the Fin Million Dollar Guarantee. We’ve been making big claims about our industry-best performance, but we know such claims are cheap. So it’s time to put our money where our mouths are. If we don’t deliver on these claims, we’ll pay you $1M. First, some…

You’ve read the /ideas blog. Now you can listen. Introducing the /ideas podcast – each episode brings together leaders from the world’s most forward-thinking companies to share how they’re reworking how they build, operate, and think in the age of AI. In the first episode of…

Renting an Audi in Europe means you have to click cookie banner type acceptance terms every time you start the car 😂

In this podcast with Mark from AI Ireland, I talk about Fin, the AI agent we've built, and how we run the AI Group at Intercom. In this snippet I talk about the specific qualities we look for in our AI scientists and engineers, and how we intersect AI and product development.

For the first time ever, you can now improve AI Agent performance—with a single click. AI-powered Suggestions is a groundbreaking new feature that helps you fix gaps in content, data, or actions to improve Fin's performance. No detective work. No guessing. No weeks of analysis.…

It has been quite enjoyable playing a small part in this:

OpenAI is experiencing an outage since morning, but @Fin_ai is running smoothly! We use OpenAI for some components but have robust fallbacks in place for exactly this scenario. When you choose @intercom , you get this battle-tested reliability built in.

They also convict people for praying silently by themselves, in the wrong location. 🫠

Today we just launched our Insights product @intercom My favourite feature: when a human answers a question that Fin couldn't, we use LLMs to suggest a change to the original content. Low friction, maintainable, powerful - the start of a genuine CS AI flywheel.

This evening I'll be speaking in London about AI Agents, why you might need to build one, what it takes to do so, and why it's harder than it looks to do it properly. Here's some slides, and a link to livestream will be in the comments.