Eoghan McCabe

Today we’re launching the Fin Million Dollar Guarantee. We’ve been making big claims about our industry-best performance, but we know such claims are cheap. So it’s time to put our money where our mouths are. If we don’t deliver on these claims, we’ll pay you $1M. First, some…

Resolution rate for @Fin_ai normally increases ~1% per month. Generally you would expect increases to get harder over time as the res rate gets higher. Cool to see it accelerate - the past two months each increased by 3% :)

Most Euro nations now peddle this kind of speech/thought crime bullshit, while AFAIK largely ignoring the actually bad crimes which result in the inconvenient speech. It's so dystopian. I'm not sure how it will end.

this is unironically going to be a HUGE problem in the coming years

If Intercom can ever pull off marketing as exquisitely perfect as this, I will retire happy

Giant markets separate and specialize so fast The wrong take is “AI is too crowded, too competitive” Look at the model vendors already… OpenAI: “safe”, consumer Anthropic: “safe”, enterprise xAI: free as a bird, best performing, consumer? Llama: free as in beer And there…

Elon Musk is such a fucking beast. I’m not even a pure fanboy anymore. But how the fuck does he come out of nowhere, with a cold start, late to the game, and ship Grok 4? And do it alongside everything else he’s up to. He’s literally magnitudes above every founder. It’s humbling.

Zohran Mamdani's father wants to use violence to undermine America

Open markets, rule of law and small government lifts 10M out of poverty in Milei’s Argentina. Viva la libertad Carajo!

Just launched! @Fin_ai + Jam Now @Intercom's AI agent can get bug reports from your customers

Rich kid eats rice with his hands. More performative modesty aimed at manipulating you into thinking he's just a regular guy. Like Castro in his fatigues or Mao in his peasant tunic. Always the same playbook with rich kid socialists.

intercom dot design

you need the founder. you need the founder there - he actually needs to be present. if the founder is gone it's over. this is why you can't invest in founders that are normal. normal people would stop pushing as soon as they have a modicum of success. you need insane founders

A formal, sincere proposal for institutionalized, systemic racism in the United States in the year 2025

There's some magic happening in the @intercom design org right now 👀 I kid you not I took more notes from tomorrow's episode with @thoughtwax than any Dive Club convo ever... Think you're gonna like this one ✌️

AI is so insanely competitive. I’ve never seen anything like it. One thing that’s different however are the TAMs. AI is doing work, not just delivering efficiencies for work. It delivers at least 10X value. Probably 100X. Every technology era is burdened by the lessons of the…

Fin is now #1 on G2 for service agents

The Aman in NYC has Cat 5 jacks in the public restrooms. A level of luxury I had not even heard of!