Office of Unified Communications

Our 911 TEO trainees have successfully completed another geography ride along, aimed at equipping our call takers to assist individuals who may be unfamiliar with the city. This week's ride along focused on national landmarks and other points of interest for visitors.

MBSYEP participant had the opportunity to hear from OUC team members from a number of divisions - 911 and 311 Operations, I.T., Wellness, and more - about their careers. They ended their day with a mock CritiCall exam to test their decision making, typing, and mapping skills.

DPR x OUC Summer Enhancement programming is underway! All summer long, OUC is visiting @DCDPR Summer Camps across #All8Wards to teach our youngest residents how and when to call 911. 📍Barry Farm Recreation Center

Director McGaffin hosted @NormaJTorres and @RepKatCammack, co-chairs of the NextGen 911 Caucus, for a robust discussion about the growing landscape of public safety in our nation's capital and the critical roles our telecommunicators do each and every day to keep our city safe.

Last week, our Heroes in Headsets received 18,672 calls for service for police, fire, and EMS, and handled over 190 text-to-911 sessions with 96.83% of calls answered in 20 seconds or less. #WeAnswerTheCall

Text. Call. Chat. 988 💬📲 Whether you're struggling with your mental health, alcohol or drug use concerns, or just need someone to talk to, our caring counselors are here for you 24/7.

This week at PSJ ✅ DMPSJ joined @DMEforDC for the Campus Safety Summit leading Safe Passage training ✅ OHR held office hours at Anacostia Library on discrimination and complaint processes ✅ Baltimore 911 toured OUC, saw the Sim Lab, and discussed tech and center consolidation

The current @dcpolicedept Reserve Recruit Class 2025-01 visited the OUC for an Operations tour and to shadow one of our veteran MPD dispatchers during a portion of her tour of duty.

This week, Baltimore 911 and partners visited the Office of Unified Communications for an Operations tour, Sim Lab demonstration, and discussions around new and emergency technologies and center consolidation.

It's extremely hot today! Check in with your senior friends & neighbors, they might need some help beating the heat. Seniors are especially vulnerable to heat. Offer rides to cooling centers or check in by phone. 💛 🔗 Heat.dc.gov Stay #ReadyDC

Beat the heat! Stay hydrated, limit sun exposure, and check on seniors, neighbors, and pets. Visit heat.dc.gov for more tips!

⚠️There is a threat for flash flooding in the DC area. Rainfall rates could approach 2-3" per hour. Just 6 inches of moving water can knock you down—and 12 inches can carry away a car. Never drive through flooded roads. Turn around, don’t drown. #ReadyDC

If you're going through a tough time and need someone to talk to, we're here for you 24/7. 💜 Text or call 988 or chat online with a trained, compassionate counselor. Visit 988lifeline.org for more resources.

Last week, our Heroes in Headsets received 18,954 calls for service for police, fire, and EMS, and handled over 200 text-to-911 sessions with 95.27% of calls answered in 20 seconds or less. #WeAnswerTheCall

⚠️ Heat Alert (7/14) Temps are expected to be over 96 degrees heat index. Stay hydrated, avoid outdoor activity, wear light clothes & check on elderly/kids. Visit Heat.dc.gov to find the nearest cooling center near you. For more updates follow AlertDC. #ReadyDC

⚠️ Heat Alert (7/12) Temps are expected to be over 99 degrees heat index. Stay hydrated, avoid outdoor activity, wear light clothes & check on elderly/kids. Visit Heat.dc.gov to find the nearest cooling center near you. For more updates follow AlertDC. #ReadyDC

Being a Firefighter/Paramedic in your nation’s capital is a unique and rewarding career. Join us. For more information and to apply, visit bit.ly/dcfireemsffp725 or joindcsbravest.dc.gov.

Prefer to chat online? 💬 You're not alone. Support is a click away. Connect with a trained, caring counselor anytime at 988lifeline.org. We're here for you 24/7.

During a blue-sky day, get prepared for a grey-sky day. Keep drains clear to prevent excessive flooding during severe thunderstorms. Visit 🔗s.dc.gov/readydc-storm to learn more severe weather tips! #ReadyDC

Here’s what to remember: 👀 WATCH = Be aware. Weather conditions could change quickly. ⚠️WARNING= Take action. Get to safety now. Make a plan with your family. Sign up for @AlertDC. 🔗 alert.dc.gov #ReadyDC