Plain
@plainsupport
AI-Powered support for scaling B2B teams.
🚀 Big news: We’ve raised a $15M Series A to build the most collaborative, AI-powered platform for the new era of B2B customer support. Support is evolving – it's no longer just about handling tickets. The way teams work with customers is shifting from: 📧 Email to real-time,…
Founders crushing support >
One of my proudest (and nowadays stupid) achievements is responding to almost all support questions to @polar_sh Maintaining a ~12h median response time throughout. My poor wife. I bring the computer everywhere. Kids sleeping? Pull over the car and crunch tickets.
Our Help Center is built for speed – quick to set up, and even quicker to value. With our Edit with AI feature, updating help articles is faster than ever. Just drop in the key points you want to cover, and let AI do the heavy lifting – whether it’s expanding sections,…
Another week, another batch of great support and success roles. Here are our top Plain picks of the week ✨ Customer Success Manager // @plainsupport 👀 // SF Community Engineer // @n8n_io // Remote (Europe) Technical Support Engineer // @laravelphp // Remote (CET) Senior DevOps…
We built a pipeline that: 1️⃣ Streams @plainsupport events to Tinybird via webhooks 2️⃣ Processes and cleans events with SQL 3️⃣ Serves stats via REST API 4️⃣ Uses an LLM to rank problems, summarize findings, and publish to Slack Learn how in our blog post tbrd.co/product-feedba…
We're proud to power support at @tinybirdco 💪 Tinybird moved from JIRA to Plain in just 2 days – cutting enterprise resolution time from 6 days to 2 hours and transforming support into a real-time, customer-first engine. With Plain, “We’re not just reacting anymore. We’re…
Help Centers usually bury answers. Plain brings them to life with Ask AI that lets customers ask questions in natural language, and escalate to your team if they still need help. The full conversation is preserved, so your team has the context they need to answer – fast.
Got 3 minutes and 27 seconds? That's all it takes for you to catch a glimpse of the future of B2B support. 📽️ Watch our CEO & co-founder @simonrohrbach demo our new AI-powered Help Center. In this quick demo, he walks through how: - Support teams can instantly turn answers…
Single-threaded support = one rep, one contact. In B2B – it's a liability. Multithreaded support connects teams on both sides for faster resolution & stronger relationships. How to your team can make it work → plain.com/blog/multithre…
ICYMI: Plain now auto-handles messages from your teammates 💡 When someone from your company messages via Slack or email, they’re now added as internal users automatically – no permissions granted until you choose to upgrade them. That means: • No more internal replies showing…
The team at @resend consistently raising the bar 🔥
The @resend customer success engineering team recently had an offsite where we laid out our vision for the team. Really proud of how this turned out. We laid out 4 goals: - speed - effortless - people-first - experts