Simon Rohrbach
@simonrohrbach
Co-Founder/CEO @plainsupport. Previously built and led design at @Deliveroo. Swiss, but always late. I’m hiring 👇
Over the last couple of months, we've completely redesigned the entire workflow of using Plain. We've packed over 20 huge improvements into this release. Some of my favourites: 👇 1. Our new queues and statuses - it's _so_ much faster to work with your customers now 😍
.@cursor_ai is now using @plainsupport to power their Slack support. Building a company is full of highs, lows, and a couple of “pinch me” moments. This is one of them. The team at Cursor are some of the most thoughtful, kind, and smartest people I've ever had the pleasure of…
Plain is now powering support at @buildkite. You’ve almost definitely used software that was built with Buildkite several times today already. They help some of the world’s most iconic tech companies build and deploy software, like Airbnb, Canva, Pinterest, Shopify, Slack and…
One of my favorite interactions in our new Help Center product: Handoff to humans 🤝 If AI can't help you, simply say you want to talk to a human, and you'll be passed on to the support team with the full context preserved. Feels exactly how it's meant to, completely natural.✨
We just shipped AI prompt matching in Plain. It’s incredibly simple, but super powerful. You just describe a rule in plain language (like “if a customer sounds frustrated”) and Plain takes care of the rest. If a thread matches the rule, it triggers the action you’ve set. Super…
We are making every part of Plain faster with AI – even the details. AI slash commands is one of my favorite recent releases on that front. Slash commands have full context on the issue you're working on and save a ton of time. You no longer have to write, but just think about…
There’s a lot of talk right now about “design founders.” I am one, and I’m here for it. But there’s one big misunderstanding I keep seeing, and one I've lived through myself in the early days of @plainsupport. People assume being a design founder means spending your time…
damn, London tech really feels to be kicking it up a gear recently.. @meetgranola @attio @plainsupport @elevenlabsio @synthesiaIO @incident_io @triggerdotdev .. who else? 💎🚀🙌
The most up-to-date picture of your company isn't in any doc, wiki, or spreadsheet. It's in the conversations your team is having. Today we're announcing Granola 2.0. All the context from your team's meetings, in one place, accessible to you with AI. We're also announcing…
And this is the latest data fetched via @plainsupport's API: • 21,464 customers have been helped since 2023 • 99.66% of requests receive a first reply within the SLA • 90% of urgent tickets receive a first response under 38min Because actions speak louder than words.
Every time a customer joins us, I ask them why. Every time a customer doesn’t choose us, I ask them why too. Most of the time, customers articulate what makes you great (or not) better than you ever can. Last week, a new customer shared this. I loved it because it matched…
The past few weeks have been some of the most intense I've ever experienced, in a good way. We're all just running on adrenaline at this point. We're exhausted, but also very happy. All good problems – but we do need help! We're hiring across all roles 🫡
Just wrapped my support rota @plainsupport - what a week! Late nights solving urgent issues, back-to-back customer calls, and a growing backlog of issues to tackle next week. Very exhausting but also energizing. All signs of our rapid growth!
Meet Plippy, our new helpful mascot. Should we ship it to your Plain support app?
