Brian Kerr

@thebriankerr

I'm rough like sandpaper, hard like algebra. Current: Customer Success Engineer @resend. Past: @postmarkapp @wildbit

Iowa City, IA

Joined March 2009

250Following

309Followers

Pinned

Brian Kerr@thebriankerr · Jan 22, 2018

I made a collection of my favorite articles on customer support, customer success, or something related. Find it here: briankerr.co/links/.

Brian Kerr@thebriankerr · Jul 6

Midwest funicular

Brian Kerr@thebriankerr · Jul 4

Botanical Garden

Brian Kerr@thebriankerr · Jun 25

ship ship ship

RResend@resend · Jun 25

We removed Cloudflare's Turnstile for... - Cleaner UI ✨ - Login is 2x as fast! 🏎️

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Brian Kerr@thebriankerr · Jun 12

Telling my wife about an "upstream provider" incident.

Brian Kerr@thebriankerr · Jun 12

I'm absolutely in love with how we show bounce details now. Amazing job by @danilowoz and @zehf turning raw bounce data into actionable insights that's easily visible.

RResend@resend · Jun 12

Today, we're enhancing your data with... 1️⃣ Simplified messages 2️⃣ Detailed logs 3️⃣ Actionable steps

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Brian Kerr@thebriankerr · Jun 4

A very import poll. What's the most fun to debug?

Brian Kerr@thebriankerr · May 31

Lemonade.

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Brian Kerr@thebriankerr · May 15

Working on a high performing team is so energizing.

Brian Kerr@thebriankerr · May 7

The internet radicalized me.

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Brian Kerr@thebriankerr · Apr 29

Cooking something up with @zehf 👀

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Brian Kerr@thebriankerr · Apr 25

*Me: Turns on Perplexity Deep Research* Perplexity: Would you like to research the papal conclave? Me: What happened to the real Blippi and was the CIA involved?

Brian Kerr@thebriankerr · Apr 23

Welcome to Resend @jamescmartinez!

JJames Martinez@jamescmartinez · Apr 23

Big news today: Mergent has been acquired by @resend! Here’s the story and what’s next 🧵

Brian Kerr@thebriankerr · Apr 21

I love the inside of a @OnyxCoffeeLab box.

Brian Kerr@thebriankerr · Apr 18

Going into the weekend with Inbox 0 for @resend customer support 😤

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