NYS Office of Customer Experience

@NYSCXO

Making government work better for New Yorkers. #NYXDelivers

Joined September 2024

69Following

89Followers

NYS Office of Customer Experience Retweeted

NY State of Health@NYStateofHealth · Jul 24

Instant access at your fingertips - visit spklr.io/6012BDxg8 from your mobile device today! #MobileWebsite #HealthInsurance

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NYS Office of Customer Experience@NYSCXO · Jul 23

🦈 It’s #SharkWeek and we’re diving deep into #CX! Sure, we’re not tracking great whites off Montauk, but we are hunting for things that make government feel choppy: confusing websites, hard-to-find forms, unclear instructions. 🚨 Jump in here: ny.gov/programs/new-y…

NYSCXO's tweet image. 🦈 It’s #SharkWeek and we’re diving deep into #CX!

Sure, we’re not tracking great whites off Montauk, but we are hunting for things that make government feel choppy: confusing websites, hard-to-find forms, unclear instructions.

🚨 Jump in here: ny.gov/programs/new-y…

NYS Office of Customer Experience@NYSCXO · Jul 21

Did you know that #a11y is a commonly used shorthand for #accessibility? It also represents a community of people working to make apps, sites, and forms inclusive from the start. We're happy to join @NYSITS in celebrating 35 years of the Americans with Disabilities Act! #ADA35

NYSCXO's tweet image. Did you know that #a11y is a commonly used shorthand for #accessibility? It also represents a community of people working to make apps, sites, and forms inclusive from the start.

We're happy to join @NYSITS in celebrating 35 years of the Americans with Disabilities Act! #ADA35

NYS Office of Customer Experience Retweeted

NYS Human Rights@NYSHumanRights · Jul 17

Yesterday, the Division launched a call center to support New Yorkers reporting discrimination. We are meeting you where you are and making it easier to get the assistance you need to properly report discrimination. dhr.ny.gov/news/protectin…

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NYS Office of Customer Experience Retweeted

NYS General Services@NYS_OGS · Jul 15

🎉 Celebrate 35 years of the ADA with us! 📅 Wed, July 16 | 11:30 AM 📍 Empire State Plaza Enjoy live music, browse handmade goods, and listen to self-advocates & leaders. Proudly presented by @NYSOPWDD, The Office of the Chief Disability Officer, and statewide partners.

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NYS Office of Customer Experience Retweeted

NYS DMV@nysdmv · Jul 14

Scams continue to circulate trying to bait people into providing personal information. If you get one of these messages, it is NOT from New York State DMV. Delete and do not respond. dmv.ny.gov/more-info/phis… #NYSDMV

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NYS Office of Customer Experience Retweeted

NY State of Health@NYStateofHealth · Jul 12

Health insurance that speaks your language. Receive support in your preferred language when you enroll through NY State of Health. Contact our multilingual team today at 1-855-355-5777! #MyNYHealthJourney

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NYS Office of Customer Experience Retweeted

Governor Kathy Hochul@GovKathyHochul · Jul 13

Your phone could save your life! Extreme weather events are on the rise and New York State is ready for them. Do your part: Set up emergency alerts on your phone and sign up for updates from @NYSDHSES by texting your county to 333111.

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NYS Office of Customer Experience@NYSCXO · Jul 14

When reporting discrimination, the process is the message. @NYSHumanRights is streamlining intake, adding investigators, and building real-time support—raising the standard for a people-centered experience in New York. Learn more about their efforts 👇dhr.ny.gov/news/commissio…

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NYS Office of Customer Experience Retweeted

NYS ITS@NYSITS · Jul 11

Did you know that NY.gov ID gives New Yorkers, including business owners, access to state government resources with a single login? Learn more: its.ny.gov/nygov-id

NYS Office of Customer Experience Retweeted

NYS Human Rights@NYSHumanRights · Jul 7

The Division has made BOLD progress in fighting discrimination—a modernized discrimination complaint process, more investigators, and brand new units! Learn more: dhr.ny.gov/news/commissio…

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NYS Office of Customer Experience@NYSCXO · Jul 3

Wishing all New Yorkers a safe and happy #FourthofJuly!

NYS Office of Customer Experience Retweeted

Governor Kathy Hochul@GovKathyHochul · Jul 2

Yesterday, the Pittman family got the keys to their new townhome — one of more than 400 being built as part of the new Perry Homes in Buffalo. In the last five years, we've helped build over 12,000 homes in Erie County. And we're just getting started.

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NYS OCFS@NYSOCFS · Jul 3

🎇A safe July Fourth weekend is the best kind of July Fourth weekend🎇Fireworks and sparklers can be dangerous, especially around children. Celebrate safely with this #NYSOCFS guide! @NYSDOS @NYSDHSES @HealthNYGov @nyslabor 🔗 governor.ny.gov/news/governor-…

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NYS Office of Customer Experience@NYSCXO · Jun 24

New York is transforming how government shows up online under @GovKathyHochul, putting New Yorkers first and raising the bar for #CX across the state. The new Digital First Standards are a key pillar of this evolution ⤵️ ny.gov/new-york-exper…

NYSCXO's tweet card. Websites that place users' needs and individual experiences above all else.

NYS Office of Customer Experience Retweeted

NYS ITS@NYSITS · Jun 24

Summer is here! ☀️⛱️ Many of us are already packing our bags for vacation. We may be ready to take a break from our day-to-day lives, but we still need to be safe online while enjoying time off. Here are ways to be smart online and on social media when traveling. #ToolTipTuesday

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NYS Office of Customer Experience Retweeted

NYS Civil Service@NYSCivilService · Jun 24

Visit a workshop near you! Our Centers for Careers in Government (CCGs) are hosting events across the state where you can learn all about public service career opportunities! Visit cs.ny.gov/ccg/#4

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NYS Office of Customer Experience Retweeted

NYS OTDA@nysotda · Jun 24

New York's Summer EBT program is back. This $120 grocery benefit supports eligible school-age children and helps families in NYS afford groceries during the summer. #SummerEBT Learn more: otda.ny.gov/summerebt

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NYS Office of Customer Experience Retweeted

Governor Kathy Hochul@GovKathyHochul · Jun 21

Extremely hot weather is coming to New York starting tomorrow. Take steps now to prepare: 📱Text 333111 to sign up for real-time weather alerts 🏡 Plan to limit outdoor activities ❄️ Make sure you have a safe place to stay cool. Find a cooling center: dhses.ny.gov/extreme-heat

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NYS Office of Customer Experience Retweeted

NYS Div. of Homeland Security & Emergency Services@NYSDHSES · Jun 23

Dangerously hot & humid conditions continue today. "Feels-like" temps will reach over 100° in several areas. New Yorkers, take this heat seriously & stay safe. 🥤Stay hydrated & drink plenty of water. 🌳Limit your outdoor activities. 🐕Keep children & pets inside, if possible.

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