Marsha Collier

🎁Great Gift for your Android friends! My 📲 "Android Smartphones For Seniors For Dummies" 📖 is not just for seniors - it's for for anyone who wants to learn the tech without the ✨ fluff! My publisher, @ForDummies, used larger-print type and full-color images to make learning…

“Keeping busy and making optimism a way of life can restore your faith in yourself.” ~ Lucille Ball actress #WednesdayWisdom #Quoteoftheday

Q10 | #custserv What’s one example of a customer-unfriendly policy that could easily be changed to a customer focused approach?  x.com/i/spaces/1lDGL…

Q9 | #custserv Businesses can’t give customers everything they would like—sometimes due to laws and regulations. How can you best deliver that news the the customer?

Q7 | #custserv How can data analytics help shape better customer policies?

Q5 | #custserv Have you reviewed your company policies to see if there are ways to make them more focused on the customer?

Q3 | #custserv How should businesses make their policies clear to customers, especially those affecting common interactions like refunds, exchanges, and substitutions?

Q1 | #custserv As a *customer,* when was the last time you were told, “Sorry, we just can't do that”?

We're chatting over on Spaces right now. Join us? #custserv

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Got my license!!! This is more exciting than getting my drivers license! Open Ocean Commercial Fishing License! I’m Lobster Crew for the 4th Watch with Captain Greg Olsen! Some say spouses shouldn’t work together, I think it will be great! We drop bait the end of September! (I’m…

Join me and @GregOrtbach for the customer service (#custserv) Space at the top of the hour x.com/i/spaces/1lDGL…

Voice-based attacks are on the rise. Attackers posing as IT help desk staff are using legit-sounding calls to bypass defenses—and it’s working. @Zscaler’s Brett Stone-Gross explains #SocialEngineering #CyberSecurity #VoiceAttacks

Looking for some great Tuesday #TwitterChats? Put these on your calendar: #ChatAboutBrand 12pm #USABizParty 1pm #DigiBlogChat 3pm #MillennialTalk 7pm #SoulNestingChat 8pm #SocialCafe 8pm #CustServ 9pm *Times are ET

Set a reminder for tonight's #custserv Space with me and @GregOrtbach x.com/i/spaces/1lDGL…

Vizio TVs will now be sold exclusively at Walmart — but they'll have a new name "While Walmart moves Vizio into a private-label brand, Vizio's Smartcast, which is already being integrated onto existing Walmart on displays, will be the beating heart of the buyout's success.…

"For our own success to be real, it must contribute to the success of others." ~ Eleanor Roosevelt #TuesdayFeeling #quote

#SuccessTRAIN Leaders & Influencers Jeff Sheehan @JeffSheehan Marsha Collier @MarshaCollier Lori Lite @StressFreeKids Geoff De Weaver @geoff_deweaver @ToShawnAnderson GC Jader @GCJader Meet 144,500+ Businesses SuccessCENTER Free Community successcenter.co

Excellent post on how return fraud is running rampant: Why so many law-abiding Americans are fine with the low-key fraud that's costing businesses $103 billion a year. #ecommerce