Pranav
@pranavrajs
Building the best support tool, open source @chatwootapp.
Thank you for being useless @heroku. Acknowledging an issue after 4 days. We moved out.
I've been speaking a lot more customers in Brazil (big and small) recently. What's the best way to start learning Portuguese?
"Respond to this email with last 4 digits of the credit card." Is it so hard to provide a pay by credit card option on the UI @cartainc? 🤦♂️
Building AI agents in Ruby has been hard, especially when you need multiple agents to work together. While building Captain at Chatwoot, we realized the process was complex and fragile. Even small changes made the system harder to understand. We built a small abstraction to…
The best part of the job at YC is believing in founders sometimes even before they believe in themselves
Sometimes the real gift of a mentor isn't wisdom, it's permission to trust yourself
We launched audio transcription yesterday, and it has already processed over 6 hours of audio. 🤯
Chatwoot now shows transcripts for audio messages. You can just read the message instead of playing it. This works for common audio formats and voice notes from WhatsApp, Telegram, and others. Captain, our AI assistant, can now reply to voice messages too. This makes it easier…
Copilot just got better. You can now search and summarize in one go.
What is the reason behind adding this popup in @ChatGPTapp? Phishing links in LLMs?
Encouraging feedback from customers. A lot of changes have been pushed in the last couple of days. Next week: Image input in conversations. Excited building this.
We added this to @chatwootapp in a recent update. I switched to Small to test something, and now I can’t go back to the default font size. Small should have been the default.
Appreciate it! We are loving the pace too. Excited for what's next.
We’ve been working on making our copilot better. We wanted to solve a lot of our internal use cases with it. Most copilots for support we saw, focused only on rewriting replies or looking up documentation, but the work in support often involves looking for context and taking…