Michael Fester
@michaelfester
Building @14__ai: Customer support for 1000x teams (YC W24) https://michaelfester.com
Today, we’re announcing @14__ai, the Cursor for customer support. Customer support is evolving fast. The old model - humans triaging queues in clunky ticketing systems - doesn’t scale. And slapping an AI layer on top of legacy tools doesn’t cut it anymore. We can do so much…
A closer look at the trophy from our typing competition. We take WPM very seriously.
We threw a typing competition in SF. Nothing brings engineers together like competitive finger movement.
What happens when you put 11 founders in a penthouse and tell them it's off the record? You get a lot of "just do it". Maybe Nike was onto something. Why don’t they sponsor founders like they do golfers? Co-hosted an incredible Breakthrough Bistro dinner with my friend…
Someone called me the “YC effect guy” the other day… I haven’t been this happy since demo day.
Your AI agent can say “Let me check on that.” Now it’s time to make it actually check. Join us for our next workshop where we'll be sitting down with @Golf__mcp CEO @wojciechblaszak to talk through what MCP (Model Context Protocol) actually is, how companies are using it, and…
We got mentioned in "All the wrong ways to think about AI customer support" Heart dropped when we got the notification Then we ctrl+f'd our name 𝘞𝘦 𝘢𝘳𝘦 𝘶𝘴𝘪𝘯𝘨 @14__ai 𝘵𝘰 𝘱𝘰𝘸𝘦𝘳 𝘰𝘶𝘳 𝘈𝘐 𝘚𝘶𝘱𝘱𝘰𝘳𝘵 𝘈𝘨𝘦𝘯𝘵 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦. 𝘛𝘩𝘪𝘴 𝘨𝘪𝘷𝘦𝘴 𝘶𝘴…
Still can't believe people wear company merch on Zoom calls. Like a branded hoodie is really going to close the deal... That's why I wear a hat that plays our product demo on loop. Even if someone’s only half paying attention, they’re still watching subconsciously. While…
Workouts in the red room hit different. Full team @barrys bootcamp session complete ✅
Onboarding at @14__ai starts are baggage claim. Behind the scenes of this week's operation.
We've seen a lot of startups sending thoughtful gifts, like pizzas and donuts, to their peers lately. We wanted to do something similar. So this morning, we dropped off large wooden horses (completely empty) at the offices of our closest competitors. Sometimes the best way in…
in-person demo + coffee with @Kazanjy at 14.ai HQ = best combo
Has TypeScript ever scored you a Mediterranean feast? It did at last night’s @14__ai engineering dinner. Shoutout to our brilliant guests for making it a night to remember.