Help Scout

What happens when you mix customer support, a butterfly, and a horse exploding out of an apple? We don't actually know. But we did figure out that the #1 proven* solution for customer happiness is Help Scout. (*By a very real lab.) #delightlabs #customersupport #helpscout

💡Tip for scaling support: If the same question keeps popping up in your help desk, turn it into a live mini-class. Your team’s reps and your product will thank you. #Supporttips #scale #customerexperience #classes

Your knowledge base isn’t helping if it reads like a textbook. Here’s how to actually format your articles so customers can help themselves faster: 👉 bit.ly/3FGELRF #knowledgebase #customersupport #cxteams

Good knowledge base articles aren’t just about what you say it’s how you say it. ✅ Clear structure ✅ Scannable formatting ✅ Helpful tone A well-formatted article = faster answers, happier customers. Read more: bit.ly/46dCtV6 #customersupport #knowledgebase #cx

Anyone else suddenly craving nigiri and a sunset horseback ride? No? Mkay, just us then.

“Just a quick question!” Famous last words before your inbox implodes. #support #customer #cx

Sure, @IKEA’s furniture instructions might leave you scratching your head… But their AI-powered help center? Crystal clear. 🧑‍💻✨ They use AI to surface the right answers fast — a masterclass in good self-service. Read more: bit.ly/4m601QA #cx #ai #customersupport

The “can I speak to your manager” era has ended. ❌ We’re in the “I just need someone who actually cares” era now. And support reps? You're that someone. 💙 #support #customersupport #cteams #cats

Be intelligent, not just artificial. AI can surface key skills, research companies, and polish our writing, but leave the creativity, personalization, and heart to you. Human-first job hunting always. 💙 bit.ly/44wMJqb #jobsearch #aitips #careertips

Ponycrisp is fully giving "Fun to play with, not to eat." Still wouldn't mind if he was chillin' on our desk though. 🐴 🍏 #horse #pony #apple #customersupport #customerexperience

We did a bunch of extremely scientific research (and only some of it involved glitter). Our core finding? 👇 Delight happens when support teams have the freedom + tools to be human. 🎥 Introducing Delight Labs → bit.ly/3ZSdu5R #delightlabs #customersupport #software

Not to be dramatic but if your support software makes you open 6 tabs and spiritually astral project just to solve one ticket... you deserve better bb. 💙 #customersupport #headache

Your support queue isn’t just volume — it’s variety. The 4-Bucket System helps you sort work by type, so you can: ✅ Route faster ✅ Identify trends ✅ Advocate for fixes ✅ Keep customers happy Learn the framework → bit.ly/3TMjaL2 #customer #support #tips

Want better product decisions? Build tighter feedback loops. 🔁 Encourage your support team to assign conversations directly to product designers. It shortens the gap between problem and solution. #product #design #feedbackloop #learning

Human judgment is still vital. Chatbots can answer FAQs 24/7, but they can’t weigh the nuance behind edge cases. Here's why AI can’t replace trusted support yet → bit.ly/444FFzH #ai #customersupport #cxteam #customerexperience #chatbot

Your customers deserve gold-star service. Your inbox deserves better newsletters. ✨ The Supportive newsletter delivers both. 👉 bit.ly/4kPnfKy

Support knows what customers actually say. Marketing knows what they want to hear. When those teams work together, magic happens. 💙 That’s why Help Scout gives unlimited seats.

Not everything needs to be a chatbot. Sometimes people just want… a person. #support #customer #cxteam #aichatbot #human

When a customer drops feedback and you have to smile through the pain because… they’re 100% right. 🥲 #support #friends #cxteams

How do you reduce support turnaround time—without burning out your team? 🤔 The Help Scout support team shares how they did it (and how it’s going). 👇 #burnout #customersupport #cxteam #time bit.ly/4kia18T