Rebecca Dibb-Simkin
@dibb_simkin
Global Marketing & Product Officer, Octopus Energy.
I had a baby just before lockdown. Shops near me out of nappies. @g__j tramped London (whilst on the phone running his business) to find & post some. @OctopusEnergy has revolutionised energy & cares about people - my boss leads from the v front. Huge congrats on your CBE boss 😍
"To the food bank. You have helped our lives a lot but now it's time to help you...here's 40p. It's all I could do."
well that’s nice 🙂
Throughout the last few weeks, Octopus has schooled other big providers on how to communicate and do customer service in an energy crisis.
To all the conspiracy theorists... *No* energy companies have taken meter readings offline. Right now, we have 2500 calls waiting. On a normal busy day, it'd be 150. Yesterday, we increased the number of servers we us by 250% to help with the expected load.
I'd love to chat - not argue, shout, tweet-fight - with anyone from the fossil lobby who accepts that climate change is real - and who wants a cheaper system faster - about how we work together for change rather than lob bricks that benefit noone. DM me if that's you.
With over 100 people liking this tweet alone, dozens more like it, and hundreds or thousands of emails asking similar over the years, we’re adding this to octopus customer account pages… feedback welcome and kudus to @dibb_simkin and @pete_miller octopus.energy/blog/a-little-…
Hey @OctopusEnergy with the energy price cap rising and lots of people struggling could we (happy customers) help out some way? Maybe by giving us the option to donate our SEG export credits to families who are in need? Doing that on mass might make a difference @g__j @bobbyllew
What Greg said.
Hey John. I'm the founder. You'll see I started the fund to fight racism, not donate to any specific organisation. As an entrepreneur, ofc I don't want the downfall of capitalism. But I do know how many of our team face shocking racism and want to support them by tackling that.
Love receiving these, but honestly every supplier should be accessible. Every site should be. Accessibility is a requirement and not a nice-to-have.
Our Head of Front End, @MrFirthy, is so passionate about accessibility that he made it a huge priority on the @octopus_energy website. 95% of customers will never notice, but here's why it really matters... And yes, he did write the book on it... (inclusive.guide)
Class act @HectorBellerin – defending for Arsenal and the planet! We'll match you tree for tree 🤜🤛
For every @Arsenal game we win this season I will plant 3,000 trees to help combat the carbon emissions issues we have. Follow the link to learn more on how you can get involved by planting a tree with me @onetreeplanted 🌳bellerintrees.raisely.com
This week, in light of the global movement against systemic racism sparked by the killing of George Floyd and countless others, we've had crucial conversations within Octopus about how to effect meaningful change ✊ We've outlined some of our plans here: octopus.energy/blm
More energy news? At 11.50pm? Involving an 🐙 and a 🦄? Oh go on then. Octopus Energy says it has achieved "unicorn" status with a £1 billion+ valuation after securing a 20 per cent investment from Origin Energy, the Australian power group.
1/ On #EarthDay2020 some incredibly hopeful, climate-saving, and downright weird things are happening in energy ⚡️ Yesterday, ~half of the UK’s power came from renewables. This week, for the first time ever, the barrel price of oil crashed below zero. What's going on? THREAD 👇
The #industrialstrategy incredibly important to support innovative companies & help enterprise to adopt tech in UK. “International expansion crucial for our future growth” @octopus_energy “AI can impact everything - we need to collaborate across sectors” @tabithagold