Salesforce News & Insights

Consumer shopping behavior is undergoing its most dramatic shift since the rise of ecommerce — and it’s because of AI. 39% of consumers — and over half of Gen Z — are already using AI for product discovery, according to Salesforce data. sforce.co/3IdgoMz

Millennials have embraced AI more fully than any other generation, according to a new survey by Slack. The report reveals how this cohort of more seasoned employees can be a company's biggest training asset, helping Gen Z new hires get up to speed. sforce.co/4lL1jQN

Salesforce’s Agentblazer initiative demonstrates how practical, community-driven innovation is critical for AI adoption and optimization, moving beyond theoretical discussions to tangible solutions. In a recent interview, an Agentblazer shares insights. sforce.co/4ezHaL5

Agentforce in Salesforce's Partner Community experience provides 24/7 conversational support, elevating service for partners of all sizes. In the 3 months since launch, more than 19,000 requests have been handled, averaging 1,400 conversations per week. sforce.co/4f2pjwr

Since Agentforce launched in October '24, thousands of AI agents are already on the job. And, according to a new book out now, almost anyone can build and deploy powerful AI agents to augment and empower their human workforce. sforce.co/44RdBBe

Slack's research shows a 233% increase in daily AI usage among desk workers, enhancing productivity by 64% and job satisfaction by 81%. Workers are upskilling and improving creativity with AI. Agentforce promotes smarter work, boosting trust and adoption. sforce.co/3Gg2x7m

Salesforce today introduced Agentforce for Revenue. It brings digital labor that takes on routine work so every rep can focus on driving revenue. This solution combines the power of humans and AI agents to streamline the entire quote-to-cash process. sforce.co/4kJ7Omb

Nearly 1.3 billion people — 16% of the global population — are living with a disability. For the seventh year in a row, Salesforce has been named one of the Best Places to Work for Disability Inclusion by the Disability Index, earning a top score of 100. sforce.co/4lo3cmw

To create Eva, or 'Engine's Virtual Assistant', @gowithengine used Agentforce to eliminate the complexity of managing multiple vendors while ensuring a seamless AI experience. With a 50% deflection rate, Eva, is providing huge efficiency gains.

Global telecommunications revenues are projected to grow a mere 3% this year — and just 1% for American carriers. The good news? Agentic AI solutions can can uncover hidden efficiencies and unlock new revenue streams in ways no other technology can. sforce.co/45sTGts

AI heralds a new era of intelligence, but a quiet crisis of confidence is brewing. Businesses are discovering that useful outputs hinge on raw data AND robust context — the comprehensive, nuanced understanding inherent in their enterprise knowledge. sforce.co/3GJXyfk

Members of Gen Z are true digital natives, yet they're less confident using AI in a workplace setting, according to new data. This hesitancy presents a huge opportunity for companies to mold their newest hires into an AI-ready workforce. sforce.co/44nmken

When Salesforce added Agentforce to the Salesforce Help site in October '24, it was one of the world’s largest agentic deployments to date. As of July '25, the number of customer conversations handled by AI agents on the site has reached over 1M. sforce.co/44QoROi

Strong innovation, capital, and widespread diffusion have placed the U.S., Singapore, the U.K., Canada, and Germany at the forefront of AI-driven transformation, according to Salesforce’s new Global AI Readiness Index. sforce.co/4liuZF9

Customers of Agentforce are quickly realizing the transformative potential of AI agents for businesses. Agentblazer Joseph Kubon started training agents at Dreamforce 2024, and since then has used Trailhead to skill up and improve prompt writing skills.

"Advances in AI are pushing us into a new era—one where software doesn’t just detect issues sooner, but begins to fix itself," said Alice Steinglass, EVP and GM, Salesforce. In an op-ed in Geekwire, she discusses the emerging Agent Development Lifecycle. bit.ly/3I624W5

reMarkable embraced Slack and Agentforce to overcome scaling challenges. Their journey shows how a unified platform, enhanced by AI agents, can enable efficient scaling, maintain high customer satisfaction, and drive a strategic shift into new markets. salesforce.com/news/stories/r…

Salesforce is focusing on "agentic interoperability," enabling AI agents from various platforms, vendors, and data sources to connect and collaborate, unlocking unprecedented customer value and driving a new $6 trillion agent economy. sforce.co/44vDN3e