Royal Mail Help

We’re experiencing technical issues across some of our systems due to a global IT issue. Our customer service phone lines are affected. Some of the applications that our teams use are unavailable. Please continue to check royalmail.com/service-update for updates.

We’re currently unable to track items for you either online or on the phone due to a system issue. Deliveries are taking place as normal. We're looking into this and will get it fixed as soon as possible. Sorry for any inconvenience caused.

International export services are now available over the counter at Post Office branches in addition to buying online. Delivery of international items may take slightly longer than usual. For more info visit: ms.spr.ly/60185ZAAw

We continue to make progress in exporting a growing number of items to all international destinations. As a result, we're resuming Priority & Standard Large Letters & Parcels for business account customers from 7pm today. Please visit ms.spr.ly/601053Txj for details.

We’ve resumed our International Standard & International Economy services for customers buying postage online. We’ve also resumed more International Standard services for business account customers. For more info and the latest updates visit: ms.spr.ly/60195HpUf

We’ve resumed our International Tracked services to all destinations for business account customers and for customers buying postage online. This includes parcel, large letter, and letter formats. For more info and the latest updates visit: ms.spr.ly/60165B4JM

We’ve resumed International Tracked & Signed and International Signed services to all destinations for customers buying postage online. This includes parcel, large letter, and letter formats of these services For more info and the latest updates visit: ms.spr.ly/6018e7FSK

We’ve now resumed the export of parcels and letters to a number of international destinations. For now, we continue to ask customers not to send new parcels for export. For more detailed info and the latest updates, please visit: ms.spr.ly/6014e2MjK

We're pleased to announce that we're resuming the export of letters that do not require a customs declaration from 1900hrs today. We’re trialling workarounds for some export parcels. Whilst this trial is in place, please do not post any export parcels. ms.spr.ly/6015eLA5c

We're experiencing disruption to our international export services and are temporarily unable to despatch items to overseas destinations. Please do not post any export items while we work to resolve the issue. Sorry for any disruption this may cause.

@CTanswell_ Hi, we're sorry for the delay in getting back to you. This item now shows as delivered. If that isn't the case though, or we can help with anything else, please let us know. ^RM

For the latest information on our services over Christmas and New Year, please visit: ms.spr.ly/6019eXFy7 Scroll down to 'Christmas and New Year deliveries and collections'.

Letters to Santa has closed for this year. Miss the deadline? Don’t worry, Santa has written a letter you can download and print at home here: ms.spr.ly/6012ezHyn #SantaMail #Letterstosanta

We wanted to let you know that we’re experiencing extremely high volumes; please bear with us, we will reply to you as quickly as we can, we are sorry. ^RM

Strike action is taking place today and tomorrow. Services will be affected. For more info visit: royalmail.com/latest-news

The CWU has formally notified us of national strike action on Thursday 24, Friday 25, Wednesday 30 November, and Thursday 1 December 2022. For the latest info, visit royalmail.com/latest-news

We're working hard to fix a technical issue with our Track & Trace service. You can still track items using our app. We're sorry for any inconvenience caused.

After 31 January 2023, regular stamps without a barcode will no longer be valid. So if you can find your old ones, use them up or swap them.

Update: The CWU has announced it is withdrawing planned national strike action on the 12 and 14 November 2022. We have not yet received formal notification of the new national strike action dates announced by the CWU. Visit: royalmail.com/latest-news for more details.

We’re aware some customers are unable to log into Click & Drop following the issues we experienced yesterday. If you’re unable to log into Click & Drop, this can be resolved by clearing your browser cache and cookies. We’re sorry for any inconvenience caused.