Philadelphia Water

Beautiful day for the Concilio 2025 Hispanic Fiesta in Philly's LOVE Park! Special shout out to PWD employees Liz and Pedro for joining the Public Affairs team today and helping with Spanish language translations.

How can we improve our customer experience? Tell us how you feel about our services on our 2025 annual customer satisfaction survey! Plus, you can win a $100 gift card! Take the survey now: pwdsurvey.com/x

If you received a shutoff notice in the mail, don't wait - apply for help today! Get back on track with your water bill payments by calling us at 215-685-6300.

There are several ways to get access to our new drinking water report: *Online: water.phila.gov/2024-quality *Request a copy or translation: 215-685-6300 or email [email protected] *Text for a direct link or get updates: Text WQ to 1-877-454-2862

SAVE THE DATE and join us on the Schuylkill Banks for our annual Fishing Festival! We will have fishing gear for you to borrow and prizes for you to win! Kids and beginners welcome. Registration coming soon.

Our (215) 685-6300 emergency hotline remains open for reporting water main breaks, street cave-ins, open hydrants, and other urgent issues.

Our offices are closed today for the Independence Day holiday. Remember, during the City’s employee strike, you can still call 215-685-6300 to report emergency issues. Customers could experience longer response and repair times due to limited availability of resources.

Your drinking water is safe. The Philadelphia Water Department (PWD) continues full operations at all water and wastewater treatment facilities. Get the latest news on impacts from the work stoppage: phila.gov/2025-07-01-wha…

PWD’s customer contact line remains open during the strike. Call 215-685-6300 to report emergency issues. Due to limited staffing, wait times for non-emergency calls will be longer than usual. More info on other water services impacted by the strike visit: water.phila.gov/drops/afscme-d…

Our new Drinking Water Quality report is out! Get informed on: • Source & Treatment • Delivery • Home Safety Tips • This past year’s testing results! View and share this report at: water.phila.gov/wqr

PWD, community leaders, and project partners, hosted a ribbon-cutting to mark the completion of the Flat Rock Dam project, to restore water flow to the Manayunk Canal. The project enhances water quality, improves, and revitalizes this significant waterway for the community.

Hydrants are for fighting fires, and opening one for fun can lead to injuries, damaged property, and blocks without water for firefighting. If you see a hydrant open on your block, report it right away by calling our emergency hotline at (215) 685-6300.

SAVE THE DATE! PWD, @PECOConnect and @MyPGW are partnering together again to bring utility assistance to the neighborhood this summer. Limited appointment slots - registration details coming soon!

Our offices are closed today in observance of the Juneteenth holiday. Remember that water emergencies should be reported by calling 215-685-6300. If you have billing questions, please call us tomorrow, Friday, June 20 at 8:30 am.

From major milestones to what’s coming next in your neighborhood, our construction newsletter breaks PWD construction down, tailored to your Council District. Sign up for the quarterly newsletter before the next issue hits inboxes on June 25: public.govdelivery.com/accounts/PAPHI…

The Philly Water Bar will be at Splash Into Summer, @TTFWatershed Summer Block Party, on Saturday, June 21 from 11 a.m. to 3 p.m! Details below...

Plan ahead! Our offices will be closed in observance of the Juneteenth holiday on Thursday, June 19. Remember that water emergencies should be reported by calling 215-685-6300.

This past Saturday, over 100 volunteers helped clean up trash and debris in the Manayunk Canal and along the Schuylkill River Trail. This work helped prepare the site for the Canal Reopening Event on June 26. To sign up for the free community event: water.phila.gov/reopening.

The Philly Water Bar will be at City Hall tomorrow from 12 noon - 1pm. (weather permitting) If you see us, stop by and try some refreshing tap water, play some trivia, and let us know your thoughts about all things PWD. Bring your own water bottle (BYOWB) – we’ll fill it up!

Fresh water flow is back in the Manayunk Canal! Join PWD to celebrate the reopening of this historic waterway and the completion of PWD’s Flat Rock Dam project. Thursday, June 26, 2025 11:00 a.m. - 2:00 p.m. Get details and register for this free event: water.phila.gov/reopening