Ontario Ombudsman

ICYMI: Ombudsman Paul Dubé released his 2024-2025 Annual Report in June. Watch this short video to learn more about how we’ve helped resolve problems and make public services better for Ontarians this year: youtube.com/watch?v=IuZ1h2…

A woman turned to us for help after four years of trying to change her legal last name. We discovered her file was stalled due to a missed payment and prompted the Registrar General to process her request within a day: ombudsman.on.ca/en/our-work/ca…

We’re here to help with issues related to provincial services. Says one member of the public: “Thank you so much again! You took such a massive weight off my shoulders and made a huge difference in my life.” Contact us: ombudsman.on.ca/en/make-compla…

Service providers have an obligation to give young people in care, in secure treatment or at a youth justice facility a way to contact the Ombudsman privately and without delay. Read more at: ow.ly/GGkQ50WnE9h

A Francophone woman was unable to receive service in French at a courthouse counter in a designated area. After we intervened, bilingual staff were hired and steps were taken to make sure people are served in French: ombudsman.on.ca/en/our-work/ca… #HowWeHelp

We offer brochures in multiple languages, including Indigenous languages, as well as Arabic, Chinese, Farsi, Hindi, Punjabi, Russian, Somali, Spanish, Tagalog, Turkish and more! Download them here: ombudsman.on.ca/en/our-work/br…

📢 We're hiring! Ombudsman Ontario is seeking a Senior Counsel with experience in administrative & public law, and leading legal teams. Join us in advancing fairness and accountability in the public sector: ombudsman.on.ca/en/careers

An Indigenous woman waited seven months for ODSP benefits after moving to a First Nations reserve. Read how we helped her receive $6,500 in retroactive benefits and ongoing monthly support: ombudsman.on.ca/en/our-work/ca…

Basic necessities such as food, shelter, clothing or bedding cannot be taken away as a form of punishment from young people living in foster homes, group homes, treatment homes, and youth custody facilities. Are you a youth in care? Know your rights: ow.ly/oZag50WnfmT

Are you a senior who needs help navigating provincial services? We can help with issues related to ServiceOntario, the Office of the Public Guardian and Trustee public drug programs, DriveTest, ODSP and more: ombudsman.on.ca/en/make-compla…

Signs around the Scarborough subway extension construction site were in English only. Someone alerted us, and we intervened: Metrolinx committed to replacing them with bilingual signage. ombudsman.on.ca/en/our-work/ca… #HowWeHelp

We will be at the Fédération Tricolore's Bastille Day 2025 event at Ricarda's in Toronto on Sunday, July 13 from 11 a.m. - 6 p.m. Come by our booth to learn how we help Francophones receive services in French from the government of Ontario.

The director of a group home contacted us with their concerns about a 17-year-old Indigenous youth with special needs. Despite her age, she had no plan for transition to adult services. We reached out to the youth’s agency to ensure she got help: ow.ly/lVbf50WjWcB

A man facing homelessness contacted us after learning his properties had been seized for unpaid taxes and were set for auction. Read how we intervened so he could keep his home and shared best practices with the municipality: ombudsman.on.ca/en/our-work/ca…

Complaints about Ontario correctional facilities rose 55% in 2024-2025. We’re committed to working with government to foster respect for inmates’ rights and improve conditions. Watch Ombudsman Dubé discuss these issues and the urgent need for reform: youtu.be/kTwx56m09QA

All youth deserve to feel respected for who they are. Learn more on how to be an ally to trans, Two-Spirit and non-binary youth in your life by exploring these stories developed by We Are Allies: ow.ly/MTNo50WgnOv

Destination Ontario wanted to mark the 2024 total solar eclipse with a list of eclipse-themed songs on its website, but they were all in English - even on the French page. A Francophone complained to us and this is how we intervened: ombudsman.on.ca/en/our-work/ca… #HowWeHelp

Have you visited our new website? We’ve added a section for public sector bodies and officials explaining how we help and what to expect if we contact you. Take a look: ombudsman.on.ca/en/info-public…

Happy Canada Day! Our staff are not available today. We will be back at work tomorrow, on July 2. Complaints can still be filed via email at [email protected] or via our online complaint form here: ombudsman.on.ca/en/make-compla…

Happy Canada Day! Our staff will not be available Tuesday, July 1. Complaints can still be filed via email at [email protected] or via our online complaint form here: ombudsman.on.ca/en/make-compla…