Charlie Jackson CX transit innovator at MARTA
@MCxinnovation
He/Him It's all about our riders. Innovating to improve CX at #MARTATransit #Customer #Innovation #Accessibility #Inclusion #Yimby All comments are my own.
Continuing the trend by transit agencies to provide free transit 18 and under and encourage a new generation of transit riders: Fort Worth, TX ISD high-schoolers could ride Trinity Metro buses, trains for free masstransitmag.com/technology/far…
Streetcars in downtown Atlanta 1940s.
Customer Experience isn't about creating a department. It's about ensuring that every single employee focuses on the organization's mission and helps customers each and every day in as many ways possible.
Andrew Young shares how Atlanta built the world's busiest airport ajc.com/video/news/202…
Cheers to the gorgeous, day-brightening new mural work at Edgewood MARTA station.
Great to watch the expansion of public transit throughout Mexico. During my last visit I was able to see some of it up close.
5 years ago Mexico didn't have an intercity rail network. Between the last president and the current one, they will open more passenger lines than the US has in like.. decades
Where once stood a roadway for 30,000 cars per day, 'Paris Plages' is an artificial beach installed on the River Seine each summer. Proving pilot projects are Trojan Horses in the transformation process, it is central in the city's strategy to change hearts, minds, and streets.🧵
Decatur Station’s western entrance (bus loop side) is closed for renovations until July 25. Use entrance located at 400 Church Street. To transfer between buses/trains, follow pedestrian detour signage or board a MARTA Mobility shuttle running between either side of station.…
See you at the race on the 4th (I may be going slow, but at least I'll be faster than the guy sitting on the couch).
Let MARTA drive you to the 56th AJC Peachtree Road Race and Peachtree Health & Fitness Expo. It's the safest and most efficient way to skip traffic and get to the event with ease! 📅 EXPO: July 2–3 📌 Held in Lenox Square, Macy’s Lot 🚆Take MARTA to Lenox Station 🕘 Doors open…
Imagine what MARTA's Oakland City Station could look like in the future with the Campbellton Corridor BRT. connectcampbellton.com
Say goodbye to leaky roofs and water buckets at GWCC/CNN Center Station! Work is underway to replace the roof and improve your MARTA experience. No service impacts are expected. More details: itsmarta.com/gwccroof.aspx
At @MARTAtransit we are focused on improving the customer experience everyday. Check out the CX Strategic Workplan: itsmarta.com/uploadedfiles/…
HEADS UP, FIFA FANS! We're running additional train service for the 2025 #FIFACWC game between ChelseaFC & Club Leon today, Mon. June 16th. Park at a rail station & ride to Mercedes-Benz/GWCC Station for easy access to Mercedes-Benz Stadium. #ChelseaFC #ClubLeon #LetMARTADrive…
Xpress bus service routes discontinued, park-and-ride lots closed wsbtv.com/news/local/atl…
The MARTA Board of Directors has formally approved the NextGen Bus Network, a comprehensive redesign of over 100 routes aimed at creating a smarter, faster, and more equitable transit system for the Atlanta region. Built on four years of analysis and community input from over…