Jim Marous 💯

I had the great honor of speaking at the Majlis Mohamed bin Zayed in Abu Dhabi, on the grounds of the Grand Mosque on The Future of Finance in the Age of Intelligence. In attendance was His Highness Sheikh Khaled bin Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi.…

Digital transformation is more than just a buzzword. @fridaleibo joins us to share how @DebbieRewards is reshaping onboarding and loyalty. Watch the latest episode: youtu.be/mn0yHiFo7mE

Outdated forms. Clunky ID checks. Legacy excuses. @fridaleibo is helping banks ditch the friction and boost digital onboarding with @DebbieRewards. Watch the latest episode: youtu.be/mn0yHiFo7mE

Legacy systems are holding banks back from building real loyalty. Carson Kotnyek of @zafin explains how to close the innovation gap and why fintechs are winning the loyalty game. Watch the full episode: youtu.be/FO3LAR_21hM

Chatbots that answer FAQs aren’t enough anymore. Today’s customers want real-time guidance, not canned responses. It’s time for banks to invest in virtual assistants that offer true value.

In a world where switching banks is just a tap away, loyalty is no longer optional. Carson Kotnyek of @zafin joins us to share how traditional banks can turn customers into advocates. Watch the full episode: youtu.be/FO3LAR_21hM

[New Episode] Rebuilding Banking Loyalty for the Digital Age with Carson Kotnyek, VP and Head of Loyalty and Ecosystems at @zafin. Watch the full episode: youtu.be/FO3LAR_21hM

Most people don't know where their auxiliary financial relationships are based. But they know how the brand makes them feel. That’s the power of word-of-mouth and experience, not just tech.

[New Episode] Your Customer Onboarding is Broken with @fridaleibo, CEO of @DebbieRewards. Watch the latest episode: youtu.be/mn0yHiFo7mE

The age of Agentic AI is coming fast. Labor-intensive, repetitive tasks? Gone. Endless workflows and approvals? Streamlined. Businesses that adopt early will leap ahead.

Traditional banks aren’t just competing with each other anymore. They’re up against Amazon, Apple, and a generation that expects more than transactions. @garyvee explains why the real threat is mindset. Watch the full video: youtu.be/NmPDhmpcEkA

Cognitive banking isn’t “if this, then that.” It’s anticipatory. Empathetic. Intelligent. It understands what’s happening in my life and helps me prepare for what’s next. That’s real financial wellness.

The biggest threats to banks? The past. A transactional mindset. @garyvee breaks down why legacy thinking could be banking’s downfall, recorded live from our very first Banking Transformed interview six years ago!  Watch the full video here: youtu.be/NmPDhmpcEkA

Traditional lenders must evolve. That means digital-first design, smarter risk models, and a focus on profitability, not just volume. See what the leaders are doing in The State of Digital Lending. Grab a free copy: tinyurl.com/9p7s52pc

Throwback to our very first Banking Transformed with @garyvee six years ago! Watch the full video: youtu.be/NmPDhmpcEkA

🔁 OpenAI introduced ChatGPT Agents — and it’s a significant change. In my Newsletter, I unpack how this shift from Generative AI → Agentic AI is about to reshape: ✅ Team productivity ✅ Enterprise workflows ✅ The role of AI as a digital teammate 💡 It’s not just about…

AI is here to stay. But empathy, trust, and personal relationships still win customer loyalty. Let AI handle the routine and let humans handle the relationships.

Are banks really ready for AI operating 10x faster than the digital revolution? Sophie Heller of @BNPParibas joins us to break down how real transformation happens. Watch the latest episode: youtu.be/Jez-qGnFbps 💯 @Finacle

Growth is good. Profitability is better. The strongest fintechs scale, but they also know how to make money at any size. That is the real test today.

Many banks rush into AI transformation without addressing outdated mindsets. @BNPParibas’ Sophie Heller explains why slowing down before speeding up is key. Watch the latest episode: youtu.be/Jez-qGnFbps ⭐ @Finacle

[New Episode] How to Redesign Banking for the AI Age with Sophie Heller of @BNPParibas. Watch the latest episode: youtu.be/Jez-qGnFbps 🏆 @Finacle