Shep Hyken

The 2025 Customer Service & CX Research is here! The latest insights into what customers want, need, and expect have arrived. We surveyed more than 1,000 American consumers to understand their preferences, habits, and expectations when it comes to customer service and…

Friction drains loyalty. Simplify to win. “In his post, @Hyken says convenience now outpaces friendly service as the top loyalty driver.” Keep it simple = keep them coming back. #CX #CustomerExperience #SimplicityWins 🔗hospitalitynet.org/opinion/409391…

Is your tech stack helping you stay ahead or holding you back? Hyken shares how #AI has made it cheaper and easier than ever to deliver exceptional #CX. Listen to the latest podcast episode with Shep and Amelia Earhart: bit.ly/443B4O3

#TimTalk - How should businesses balance innovation with reliability to maintain customer trust? with Shep Hyken buff.ly/j0oX9IT via @DLAIgnite #SocialSelling #DigitalSelling #Sales #Marketing #customerservice #customerexperience #CX #Leadership #CustomerSuccess…

If a job requires friendliness & an outgoing personality, you don't want to hire someone who has to fake it. It's just a matter of time before they flip back to a different personality. People can only adapt for so long.

What is the Service Recovery Paradox? youtu.be/N0g8Vq3hFmo?si… #customerservice #customerexperience #CX

If you want your customers to come back, create the experience that gets them to do so. Then remind them about the experience. hyken.com/customer-servi… #customerloyalty #customerservice #customerexperience

Have everyone share an example of when they received a great service experience from a fellow employee. You get to recognize your fellow employees for what they have done for you. This serves as a good reminder and also builds stronger team bonds.

Real value wins over “cheap.” @Verizon’s Sampath is on Amazing Business Radio to talk about why listening to your customers is always the best investment. Tune in! hyken.com/amazing-busine… #customerexperience #CX #customercare

When you hire someone for a job, you should understand their personality. Do they come to the job with the positive attitude you want your customers to experience? Or do they have to "fake it"? They need to understand & fit in with the culture & personality of your organization.

In our latest podcast, @Hyken highlights the customer service paradox. When handled right, an issue is not just resolved. It becomes a reason for deeper trust and stronger relationships. Hear from Shep and @Amelia__Earhart: youtu.be/gW9LetYQVNY

What's your biggest concern with AI in customer support: job loss, privacy, quality, or something else? On this week's Amazing Business Radio, Jay Patel talks about the pitfalls, realities, and building trust with AI. Listen! hyken.com/amazing-busine… #CustomerExperience #AI…

Anyone can look good when everything runs smoothly. But real customer service shows when things go wrong. Watch how two simple mistakes turned into five-star experiences: youtu.be/himPGxAFEog?si… #customerservice #customerexperience #CX

Every customer deserves your first-time energy. hyken.com/customer-servi… #customerservice #customerexperience #CX

Amazon is known for its amazing customer experience, despite most customers never talking to an Amazon employee. How does this digital experience—with no human interaction—drive so much loyalty? forbes.com/sites/shephyke… #customerservice #customerexperience #CX

#CX and the importance of establishing trust are emphasized in this interview with Shep Hyken. asbn.com/small-business…

Have a weekly huddle with/ your team & spend 5 minutes sharing how someone created a great customer experience that week. Little reminders shared consistently with employees will help keep customer service at the front of mind. Plus, it makes everyone feel good to acknowledge…

AI for addressing simple customer issues has become affordable for even the smallest businesses, and an increasing number of customers are willing to use AI-powered customer support for the right reasons. Consider these questions before implementing AI for customer…

In the end, it’s not just about athletic or academic wins. It’s about creating advocates for life. @IMGAcademy proves that winning by experience is a championship strategy. Read more: forbes.com/sites/shephyke… #CX #employeeexperience #employeeengagement

Whether customers call in for support or visit you in person, not having enough employees to meet (and exceed) customers' expectations could cause a customer to leave, hang up, or worse—never come back because of one tainted experience.

The key isn’t choosing between AI and humans. It’s knowing when to use each one. youtu.be/lpk7RM0RK_o?si… #customerservice #AI #CX