CX Foundation

Shadow AI is everywhere, and most execs don’t even see it. From rogue chatbots to unsanctioned copilots, AI is reshaping workflows behind the scenes. Here’s what that means for trust, security, and CX: cxfoundation.com/blog/workplace… #ShadowAI #AI #CustomerExperience #WorkplaceTech

🚀 NICE Acquires Cognigy! 🚀 @NICECXone strengthens its CXone Mpower platform with @cognigy 's AI, enhancing AI-driven customer service. A big leap towards smarter, scalable customer interactions. 👉 Read more: cxfoundation.com/news/nice-aqui… #AI #CX #NICE #createaniceworld

🚀 NICE Acquires Cognigy!?! 🚀 NICE strengthens its CXone Mpower platform with Cognigy's AI, enhancing AI-driven customer service. A big leap towards smarter, scalable customer interactions. Read more: cxfoundation.com/news/nice-aqui… #AI #CX #CustomerService #Innovation #NICE

Automation isn’t just about cutting costs—it’s about scaling every moment of the customer journey. When done right, it boosts speed, precision, and loyalty. Here’s how CX automation actually works: cxfoundation.com/blog/customer-… #Automation #CustomerExperience #AI #ContactCenter

Most contact centers say they’re unified. But behind the scenes? Disconnected systems, fragmented data, and missed handoffs. Here’s what real unification looks like, and why it matters: cxfoundation.com/blog/are-conta… #CX #ContactCenter #CustomerExperience #AI #UnifiedCX

In retail, experience is the product. Price and selection matter, but it’s speed, personalization, and service that build loyalty. 🛍️ Here’s how top brands are reinventing CX across the floor and online: cxfoundation.com/blog/retail-cu… #RetailCX #CustomerExperience #AI #Ecommerce

Omnichannel CX isn’t about being everywhere. It’s about delivering consistency across every touchpoint. When voice, chat, email, and social actually work in sync—customers notice. Here’s how to get there: cxfoundation.com/blog/omnichann… #CustomerExperience #ContactCenter

Not all CX KPIs are created equal. Tracking “handle time” or “CSAT” alone won’t cut it anymore—modern teams need metrics that connect to outcomes. 📈 Here’s how to rethink your CX scorecard: cxfoundation.com/blog/customer-… #CX #CustomerExperience #KPI #ContactCenter #AI

Not all contact center features are worth the hype. Some slow teams down. Others look good in demos but fall flat in the real world. ⚠️ Here’s what to skip—and what to prioritize instead: cxfoundation.com/blog/overrated… #CX #ContactCenter #CustomerExperience #AI

Choosing a CX platform? Most buyers ask the wrong questions. Forget the demos—start asking what really matters: AI maturity, speed, and execution. ✅ The 7 questions that separate hype from reality: cxfoundation.com/blog/cx-platfo… #CX #CustomerExperience #AI #ContactCenter #B2BTech

Is NPS still worth tracking? Modern CX teams are moving beyond a single score, and turning to metrics that actually explain why customers stay or churn. 📉 Explore the smarter alternatives: cxfoundation.com/blog/nps-alter… #CX #CustomerExperience #NPS #CXMetrics #AI

CX optimization isn’t a one-time fix, it’s a continuous system. The best orgs align data, tech, and design to remove friction before it ever hits the customer. 🔍 Here’s how it’s actually done: cxfoundation.com/blog/customer-… #CX #CustomerExperience #AI #Optimization #CXStrategy

Cisco’s Agentic AI research reveals a shift already underway in enterprise CX. Adoption is rising—but so are challenges around trust, autonomy, and ROI. 📊 See what the data shows: cxfoundation.com/blog/cisco-age… #AgenticAI #AI #Cisco #CustomerExperience #EnterpriseAI

One of the worst CX experiences I’ve ever had—and it came from a brand I used to love. Here’s what went wrong, what could’ve fixed it, and why it still matters: cxfoundation.com/blog/my-worst-… #CX #CustomerExperience #CXFails

Agentic AI changes everything about how we think of automation. These systems don’t wait—they act. They plan, reason, and adapt in real time across CX, ops, and beyond. Here’s what makes Agentic AI a breakthrough: cxfoundation.com/blog/what-is-a… #AgenticAI #AI #CX #EnterpriseAI

What is a CX platform—really? Vendors love buzzwords. But true CX platforms don’t just connect channels—they unify data, action, and AI. Here’s what separates real platforms from the noise: cxfoundation.com/blog/what-is-a… #CXPlatform #AI #ContactCenter #CustomerExperience

Not all CX platforms are built to perform. @Zoom and @Genesys promise “all-in-one” — but how many deliver real-time AI and speed where it counts? Here’s what actually matters: cxfoundation.com/blog/cx-platfo… #CX #AI #ContactCenter

🐘 The biggest CX threat? The one no one’s talking about. When outdated workflows and data silos stack up, they don’t just slow things down—they destroy loyalty. 🔍 Don’t ignore the elephant in the contact center: cxfoundation.com/blog/cx-elepha… #CX #CustomerExperience #CallCenter

CXone Mpower Agents from @NICELtd raise the bar. Autonomous AI agents are now handling full CX workflows. 🚀 Deployed in seconds 🧠 No-code, execution-grade automation Full breakdown cxfoundation.com/news/nice-cxon… #nicei2025 #CX #AI #CustomerExperience

CX is broken. @gladly's new Customer AI rebuilds it from the ground up—context-first, AI-native, and radically human. Empathy + efficiency ≠ tradeoff anymore. Full story: cxfoundation.org/news/gladly-cu… #customerService #gladlyconnect #cx